/911-and-dispatch 911 and Dispatch en-US Mon, 28 Apr 2025 15:57:30 GMT /paramedic-survival/dont-let-your-guard-down-welfare-checks-can-turn-deadly Welfare check calls may seem routine, but they can escalate fast — learn the critical questions to ask dispatch and the red flags to watch for before knocking Mon, 28 Apr 2025 15:57:30 GMT /paramedic-survival/dont-let-your-guard-down-welfare-checks-can-turn-deadly /patient-care/articles/when-crew-dynamics-disrupt-patient-care-M05HhxELBm2mG0oI/ 5 insidious partner issues to avoid so that patients feel safe in our care Fri, 25 Apr 2025 13:42:00 GMT /patient-care/articles/when-crew-dynamics-disrupt-patient-care-M05HhxELBm2mG0oI/ /communications-dispatch/6-tips-for-celebrating-emergency-medical-dispatchers Consider these gifts and tips for showing your appreciation during National Public Safety Telecommunicators Week Fri, 11 Apr 2025 13:10:00 GMT /communications-dispatch/6-tips-for-celebrating-emergency-medical-dispatchers /paramedic-survival/dont-let-your-guard-down-welfare-checks-can-turn-deadly Welfare check calls may seem routine, but they can escalate fast — learn the critical questions to ask dispatch and the red flags to watch for before knocking Mon, 28 Apr 2025 15:57:30 GMT /paramedic-survival/dont-let-your-guard-down-welfare-checks-can-turn-deadly /patient-care/articles/when-crew-dynamics-disrupt-patient-care-M05HhxELBm2mG0oI/ 5 insidious partner issues to avoid so that patients feel safe in our care Fri, 25 Apr 2025 13:42:00 GMT /patient-care/articles/when-crew-dynamics-disrupt-patient-care-M05HhxELBm2mG0oI/ /cardiac-care/doctors-urge-dont-drive-during-a-heart-attack-or-stroke-call-911 Experts warn that driving someone to the hospital during a medical emergency can cost critical time Sat, 19 Apr 2025 16:00:00 GMT /cardiac-care/doctors-urge-dont-drive-during-a-heart-attack-or-stroke-call-911 /911-and-dispatch/new-center-highlights-critical-role-of-calif-ems-dispatchers Hall Ambulance's new dispatch center highlights the number of calls dispatchers handle each day Mon, 14 Apr 2025 10:00:00 GMT /911-and-dispatch/new-center-highlights-critical-role-of-calif-ems-dispatchers /legal/s-c-man-arrested-for-abusing-911-for-ambulance-rides A Sumter County man faces a maximum punishment of 6 months behind bars and a $200 fine for multiple 911 calls and leaving hospitals without seeking treatment Fri, 11 Apr 2025 13:42:53 GMT /legal/s-c-man-arrested-for-abusing-911-for-ambulance-rides /communications-dispatch/6-tips-for-celebrating-emergency-medical-dispatchers Consider these gifts and tips for showing your appreciation during National Public Safety Telecommunicators Week Fri, 11 Apr 2025 13:10:00 GMT /communications-dispatch/6-tips-for-celebrating-emergency-medical-dispatchers /dispatchers/videos/role-of-telecommunicators-in-public-safety-Xi6mxYAESmtSsiUU/ In this video, risk management expert Gordon Graham discusses the vital role telecommunicators play in maximizing public safety in their community Fri, 11 Apr 2025 12:53:00 GMT /dispatchers/videos/role-of-telecommunicators-in-public-safety-Xi6mxYAESmtSsiUU/ /american-medical-response/putting-the-city-at-risk-amr-challenges-ill-citys-dispatching-of-als-calls AMR officials raised concerns at a Harrisburg city council meeting, claiming calls meant for their ALS teams are being improperly routed to the fire department’s BLS units Fri, 21 Mar 2025 13:58:35 GMT /american-medical-response/putting-the-city-at-risk-amr-challenges-ill-citys-dispatching-of-als-calls /911-and-dispatch/listen-fdny-dispatchers-guide-first-responders-to-rescue-lost-teens Two FDNY dispatchers used their local knowledge to help rescue a teen trapped in deep mud while walking his dog, guiding firefighters to the scene just in time Thu, 20 Mar 2025 13:09:15 GMT /911-and-dispatch/listen-fdny-dispatchers-guide-first-responders-to-rescue-lost-teens /communication/t-mobile-unveils-big-moves-for-t-priority-that-put-first-responders-first T-Mobile doubles down on support for first responders with major ecosystem partnerships like Samsung, individual benefits and a $2M+ scholarship fund for children of fallen first responders Fri, 28 Feb 2025 21:52:49 GMT /communication/t-mobile-unveils-big-moves-for-t-priority-that-put-first-responders-first /emergency-management/beacon-redefining-emergency-alerts-for-a-digital-world How AI-driven platforms are revolutionizing public safety messaging and disaster preparedness Wed, 26 Feb 2025 17:36:02 GMT /emergency-management/beacon-redefining-emergency-alerts-for-a-digital-world /communications-dispatch/articles/8-year-olds-desperate-911-call-cant-save-mother-uBRFTrn0XWbYe7Hr/ The girl and her 6-year-old half-sister were the only witnesses to the 2010 double murder in Detroit Tue, 25 Feb 2025 22:48:00 GMT /communications-dispatch/articles/8-year-olds-desperate-911-call-cant-save-mother-uBRFTrn0XWbYe7Hr/ /misconduct/articles/ex-dispatcher-who-hung-up-on-911-caller-has-license-revoked-5o3vJbkNbh3EeuT8/ The former Albuquerque Fire Department dispatcher told a 911 caller in 2015 to “deal with it yourself” before hanging up on her as she tried to help a 17-year-old shooting victim who later died Fri, 21 Feb 2025 16:16:00 GMT /misconduct/articles/ex-dispatcher-who-hung-up-on-911-caller-has-license-revoked-5o3vJbkNbh3EeuT8/ /fdny/fdny-investigates-response-to-911-call-where-ems-lieutenant-died Lt. Nelson Seto called 911 reporting breathing trouble, but EMTs left when he didn’t answer the door; hours later, he was found dead Thu, 20 Feb 2025 14:42:38 GMT /fdny/fdny-investigates-response-to-911-call-where-ems-lieutenant-died /emergency-preparedness/articles/burns-bites-and-bruises-super-bowl-syndrome-kxE591ys8WRizN8r/ Be prepared for Super Bowl-related emergencies, from avocado mishaps to cardiac arrest Fri, 07 Feb 2025 00:10:00 GMT /emergency-preparedness/articles/burns-bites-and-bruises-super-bowl-syndrome-kxE591ys8WRizN8r/ /911-and-dispatch/is-consolidating-emergency-communications-centers-right-for-your-agency In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements Wed, 08 Jan 2025 14:59:46 GMT /911-and-dispatch/is-consolidating-emergency-communications-centers-right-for-your-agency /year-in-review/7-of-the-most-bizarre-911-calls-of-2024 From escaped kangaroos and raccoon invasions to mistaken international rescue calls, these bizarre incidents show that not every emergency is life-or-death Mon, 23 Dec 2024 18:26:32 GMT /year-in-review/7-of-the-most-bizarre-911-calls-of-2024 /ems-trend-report/when-the-unthinkable-happens-2024s-most-unbelievable-ems-calls Any given shift, right? Fri, 20 Dec 2024 17:14:54 GMT /ems-trend-report/when-the-unthinkable-happens-2024s-most-unbelievable-ems-calls /response-times/denver-official-claims-ambulance-response-time-goals-are-unrealistic "Our current standard is unrealistic," Denver Department of Public Safety Executive Director Armando Saldate said after an 11-month review of call takers and response times Fri, 20 Dec 2024 15:03:36 GMT /response-times/denver-official-claims-ambulance-response-time-goals-are-unrealistic /911-and-dispatch/n-d-dispatchers-to-transfer-some-911-calls-to-crisis-hotline A partnership between State Radio and 988 will allow dispatchers to connect a 911 caller with a trained counselor Fri, 20 Dec 2024 14:45:17 GMT /911-and-dispatch/n-d-dispatchers-to-transfer-some-911-calls-to-crisis-hotline /communications-dispatch/videos/active-listening-in-public-safety-a-critical-skill-0vyPrea9cIirNRhW/ In this video, risk management expert Gordon Graham explains how making a point to actively listen can assist first responders while on scene Thu, 19 Dec 2024 22:22:24 GMT /communications-dispatch/videos/active-listening-in-public-safety-a-critical-skill-0vyPrea9cIirNRhW/ /active-shooter/second-grader-made-911-call-in-wis-school-shooting Police said the shooter, identified as Natalie Rupnow, 15, was found with a self-inflicted gunshot wound when officers arrived and died en route to a hospital Tue, 17 Dec 2024 17:39:31 GMT /active-shooter/second-grader-made-911-call-in-wis-school-shooting /ems-drones/waiting-for-a-call-fla-countys-drone-program-looks-forward-to-first-911-dispatch Manatee County's EMS drone program, launched in May, almost responded to a 911 call but was halted by a severe thunderstorm Tue, 17 Dec 2024 13:47:46 GMT /ems-drones/waiting-for-a-call-fla-countys-drone-program-looks-forward-to-first-911-dispatch The state-of-the industry survey focuses on wellness, career development and satisfaction in EMS Mon, 16 Dec 2024 21:20:41 GMT /911-and-dispatch/s-c-first-responders-mourn-the-loss-of-veteran-dispatcher "Lamar was an expert at helping others" the Columbia Police Department stated in a social media post Mon, 16 Dec 2024 16:29:16 GMT /911-and-dispatch/s-c-first-responders-mourn-the-loss-of-veteran-dispatcher /911-and-dispatch/ag-report-reveals-dispatch-struggles-in-fatal-shooting-of-2-n-y-officers Syracuse Officer Michael Jensen and Onondaga County Lt. Michael Hoosock were killed in a shooting during which the two agencies were unable to get on the same radio channel Fri, 13 Dec 2024 17:29:27 GMT /911-and-dispatch/ag-report-reveals-dispatch-struggles-in-fatal-shooting-of-2-n-y-officers /911-and-dispatch/the-system-isnt-uber-calif-officials-say-911-abuse-rivals-calls-during-pandemic Officials in Kern County say over 40% of their calls are bogus or don't warrant a response Wed, 26 Jun 2024 13:39:07 GMT /911-and-dispatch/the-system-isnt-uber-calif-officials-say-911-abuse-rivals-calls-during-pandemic /dispatchers/calif-dispatcher-dies-in-crash-with-suspected-dui-driver-on-the-way-to-work Antoinette Finau served as an emergency services dispatcher with the Alameda County Sheriff’s Office for nearly 3 years Tue, 07 May 2024 14:14:47 GMT /dispatchers/calif-dispatcher-dies-in-crash-with-suspected-dui-driver-on-the-way-to-work /ems-trend-report/when-the-unthinkable-happens-2024s-most-unbelievable-ems-calls Any given shift, right? Fri, 20 Dec 2024 17:14:54 GMT /ems-trend-report/when-the-unthinkable-happens-2024s-most-unbelievable-ems-calls /ems-training/articles/how-to-maximize-clinical-expertise-through-everyday-experiences-9aFHobHbWa5f7bLz/ Even interfacility transports provide an opportunity to improve your clinical acumen and advancement opportunities Thu, 27 Oct 2022 16:56:46 GMT /ems-training/articles/how-to-maximize-clinical-expertise-through-everyday-experiences-9aFHobHbWa5f7bLz/ /911-and-dispatch/microsoft-outages-affecting-dispatch-centers-across-the-country Dispatch centers across the country reported disruptions due to the Microsoft 365 outage, including having to write 911 calls on paper to share with first responders Fri, 19 Jul 2024 15:44:07 GMT /911-and-dispatch/microsoft-outages-affecting-dispatch-centers-across-the-country