/management Management en-US Mon, 31 Mar 2025 13:20:16 GMT /artificial-intelligence/beyond-the-hype-lessons-on-ai-integration-from-public-safety-professionals AI is not a silver bullet, but when used wisely — and led by values-driven professionals — it can be a powerful ally in advancing service, safety and equity Mon, 31 Mar 2025 13:20:16 GMT /artificial-intelligence/beyond-the-hype-lessons-on-ai-integration-from-public-safety-professionals /ems-training-and-education/q-a-john-ehrhart-on-the-national-perspective-on-issues-facing-ems-leaders The inaugural recipient of the James O. Page Legacy Scholarship reflects on his experience at Pinnacle Fri, 14 Mar 2025 13:37:09 GMT /ems-training-and-education/q-a-john-ehrhart-on-the-national-perspective-on-issues-facing-ems-leaders /billing-and-administration/keep-your-ems-break-room-well-stocked-on-a-budget From coffee, to healthy snacks and hydration options, make sure your EMS crews have everything they need to recharge between shifts with cost-saving subscription options Wed, 19 Feb 2025 14:44:08 GMT /billing-and-administration/keep-your-ems-break-room-well-stocked-on-a-budget /artificial-intelligence/beyond-the-hype-lessons-on-ai-integration-from-public-safety-professionals AI is not a silver bullet, but when used wisely — and led by values-driven professionals — it can be a powerful ally in advancing service, safety and equity Mon, 31 Mar 2025 13:20:16 GMT /artificial-intelligence/beyond-the-hype-lessons-on-ai-integration-from-public-safety-professionals /ems-training-and-education/q-a-john-ehrhart-on-the-national-perspective-on-issues-facing-ems-leaders The inaugural recipient of the James O. Page Legacy Scholarship reflects on his experience at Pinnacle Fri, 14 Mar 2025 13:37:09 GMT /ems-training-and-education/q-a-john-ehrhart-on-the-national-perspective-on-issues-facing-ems-leaders /billing-and-administration/keep-your-ems-break-room-well-stocked-on-a-budget From coffee, to healthy snacks and hydration options, make sure your EMS crews have everything they need to recharge between shifts with cost-saving subscription options Wed, 19 Feb 2025 14:44:08 GMT /billing-and-administration/keep-your-ems-break-room-well-stocked-on-a-budget /paramedic-chief/prioritizing-leadership-training-for-2025-essential-focus-areas These priorities ensure leaders have the tools to inspire trust, lead effectively, and guide their teams with confidence and expertise Mon, 03 Feb 2025 16:19:01 GMT /paramedic-chief/prioritizing-leadership-training-for-2025-essential-focus-areas /cybersecurity/cybersecurity-for-ems-agencies-on-a-budget Simple steps can go a long way toward protecting public safety agencies in an evolving cyber-risk environment Mon, 02 Dec 2024 16:18:50 GMT /cybersecurity/cybersecurity-for-ems-agencies-on-a-budget /ems-leader-playbook/the-human-resources-disconnect-how-fire-ems-agencies-can-bridge-the-gap It's a two-way street; HR professionals should do more to understand the industry and fire/EMS leaders should better explain the needs of members Mon, 07 Oct 2024 17:43:57 GMT /ems-leader-playbook/the-human-resources-disconnect-how-fire-ems-agencies-can-bridge-the-gap /response-times/n-y-ambulance-service-demands-officials-retract-response-time-statements Twin City Ambulance leader sent a “cease-and-desist” letter to the Tonawanda town supervisor after ambulance service announcement Mon, 07 Oct 2024 14:28:57 GMT /response-times/n-y-ambulance-service-demands-officials-retract-response-time-statements /disaster-management/fema-head-challenges-false-claims-conspiracy-theories-about-hurricane-helene-relief-efforts FEMA Administrator Deanne Criswell said false claims about withholding aid are demoralizing to relief workers Mon, 07 Oct 2024 12:35:24 GMT /disaster-management/fema-head-challenges-false-claims-conspiracy-theories-about-hurricane-helene-relief-efforts /paramedic-survival/why-things-go-right-and-why-things-go-wrong-part-2 When good people get involved in high-risk, low-frequency events, you are much more likely to make a mistake; listen to learn why ongoing training is key for responders Tue, 13 Aug 2024 19:46:01 GMT /paramedic-survival/why-things-go-right-and-why-things-go-wrong-part-2 /ems-leader-playbook/leadership-lessons-from-simone-biles-responding-to-our-limits Practice self-care and do the work on the front end so you have more to give on the back end Fri, 09 Aug 2024 16:45:11 GMT /ems-leader-playbook/leadership-lessons-from-simone-biles-responding-to-our-limits /chief-insights/chief-insights-observe-interact-and-plan It’s hard to sit back and watch when so much work needs to be done, but your team needs stability, not more chaos Tue, 06 Aug 2024 19:57:54 GMT /chief-insights/chief-insights-observe-interact-and-plan /technology/the-day-the-internet-broke-whats-your-backup-plan The Microsoft/CrowdStrike failure exposed glaring vulnerabilities to our systems and now serves as a critical reminder to train on contingency plans Tue, 06 Aug 2024 19:43:58 GMT /technology/the-day-the-internet-broke-whats-your-backup-plan /911-and-dispatch/its-very-dire-wash-county-to-ask-voters-for-sales-tax-increase-to-fund-911-system-upgrade The planned upgrades would see all Tri-Cities first responders brought onto the newer, digital 800 mhz frequency Sun, 04 Aug 2024 13:00:00 GMT /911-and-dispatch/its-very-dire-wash-county-to-ask-voters-for-sales-tax-increase-to-fund-911-system-upgrade /response-times/ore-county-reaches-compromise-to-quicken-ambulance-response Multnomah County agreed to temporarily change the staffing model that AMR officials said is contributing to a shortage of medical units on the road Fri, 02 Aug 2024 13:21:50 GMT /response-times/ore-county-reaches-compromise-to-quicken-ambulance-response /colo-fire-chief-placed-on-administrative-leave-after-staff-complaints Citing "organizational leadership and cultural challenges" addressed in letters, the board placed the Black Forest Fire/Rescue chief on administrative leave Fri, 02 Aug 2024 13:12:14 GMT /colo-fire-chief-placed-on-administrative-leave-after-staff-complaints /off-duty/public-safety-reads-find-something-for-everyone-in-this-epic-book-list Dive into a curated collection of must-read public safety books, from thrilling accounts and leadership lessons from the front lines, to read-aloud children’s favorites Wed, 15 May 2024 17:05:28 GMT /off-duty/public-safety-reads-find-something-for-everyone-in-this-epic-book-list /preserving-trust-ems-performance-improvement-through-decisive-disciplinary-management/articles/leaderships-role-in-inspiring-excellence-atBTOA2AmGH702sK/ Inspire excellence in EMTs, paramedics and firefighters by praising those who go above and beyond and motivating problematic employees to excel Mon, 13 May 2024 15:54:01 GMT /preserving-trust-ems-performance-improvement-through-decisive-disciplinary-management/articles/leaderships-role-in-inspiring-excellence-atBTOA2AmGH702sK/ /ems-management/roundtable-fire-based-ems-leaders-share-the-benefits-of-a-qa-qi-program A commitment to EMS excellence establishes a lasting reputation of respect, reliability and integrity Thu, 18 Apr 2024 14:27:49 GMT /ems-management/roundtable-fire-based-ems-leaders-share-the-benefits-of-a-qa-qi-program /ems-leader-playbook/chief-insights-establishing-a-results-oriented-culture Sacramento City FD Battalion Chief Erik Saari on creating positive pathways for all members to contribute to the department Thu, 18 Apr 2024 13:46:55 GMT /ems-leader-playbook/chief-insights-establishing-a-results-oriented-culture /ems-management/qualitative-vs-quantitative-data Removing bias in employee evaluations with actionable data-driven metrics Fri, 12 Apr 2024 13:27:45 GMT /ems-management/qualitative-vs-quantitative-data /leadership/credibility-code-building-trust-beyond-the-call The vital role of self-awareness and authenticity in shaping EMS leadership Fri, 15 Mar 2024 17:25:14 GMT /leadership/credibility-code-building-trust-beyond-the-call /ems-products/co-screening/articles/5-tips-for-treating-possible-carbon-monoxide-poisoning-99WXYLgqXeIA4FBj/ The red flags and steps to take to make the scene safer for yourself, other responders and the patients Tue, 23 Jan 2024 21:57:20 GMT /ems-products/co-screening/articles/5-tips-for-treating-possible-carbon-monoxide-poisoning-99WXYLgqXeIA4FBj/ /ems-leader-playbook/face-to-face-the-power-of-direct-contact-in-the-digital-age There is no substitute for high-context communications and training that occurs between two people, engaging privately, face-to-face Wed, 06 Dec 2023 19:40:24 GMT /ems-leader-playbook/face-to-face-the-power-of-direct-contact-in-the-digital-age /ems-management/articles/md-county-hires-16-lieutenants-for-its-new-fire-and-ems-department-fvabNFk4GMkbbNsc/ Carroll County is working to fill dozens of other positions Sat, 25 Mar 2023 02:05:57 GMT /ems-management/articles/md-county-hires-16-lieutenants-for-its-new-fire-and-ems-department-fvabNFk4GMkbbNsc/ /ems-management/articles/atcems-stations-providers-at-airport-to-reduce-response-times-strain-on-agency-Qpgk34JMDIh3TLBP/ Austin's Robert Luckritz said that most airport patients could be treated on-site, not transported Fri, 03 Mar 2023 18:51:25 GMT /ems-management/articles/atcems-stations-providers-at-airport-to-reduce-response-times-strain-on-agency-Qpgk34JMDIh3TLBP/ /fdny/articles/retired-fdny-assistant-chief-joseph-pfeifer-named-first-deputy-commissioner-BmaDGduqaMK09yKp/ Pfeifer will manage day-to-day operations; the retired chief is known for his work in counterterrorism and disaster preparedness Mon, 20 Feb 2023 16:09:37 GMT /fdny/articles/retired-fdny-assistant-chief-joseph-pfeifer-named-first-deputy-commissioner-BmaDGduqaMK09yKp/ /preserving-trust-ems-performance-improvement-through-decisive-disciplinary-management/articles/how-to-really-address-problem-emergency-responders-WJteogDR2BoXVOsD/ Without knowing the root cause of the behavior problem, fixing it is sheer luck Tue, 07 Jun 2016 19:45:16 GMT /preserving-trust-ems-performance-improvement-through-decisive-disciplinary-management/articles/how-to-really-address-problem-emergency-responders-WJteogDR2BoXVOsD/ /ems-management/roundtable-fire-based-ems-leaders-share-the-benefits-of-a-qa-qi-program A commitment to EMS excellence establishes a lasting reputation of respect, reliability and integrity Thu, 18 Apr 2024 14:27:49 GMT /ems-management/roundtable-fire-based-ems-leaders-share-the-benefits-of-a-qa-qi-program /off-duty/public-safety-reads-find-something-for-everyone-in-this-epic-book-list Dive into a curated collection of must-read public safety books, from thrilling accounts and leadership lessons from the front lines, to read-aloud children’s favorites Wed, 15 May 2024 17:05:28 GMT /off-duty/public-safety-reads-find-something-for-everyone-in-this-epic-book-list /ems-products/ambulance-lights/articles/nhtsa-report-addresses-risks-benefits-of-ems-lights-and-sirens-iL4IShQSBqlLXSzo/ NHTSA report discusses the impact of emergency lights and sirens on response times, safety and patient outcomes Tue, 20 Jun 2017 20:53:02 GMT /ems-products/ambulance-lights/articles/nhtsa-report-addresses-risks-benefits-of-ems-lights-and-sirens-iL4IShQSBqlLXSzo/ /ems-products/co-screening/articles/5-tips-for-treating-possible-carbon-monoxide-poisoning-99WXYLgqXeIA4FBj/ The red flags and steps to take to make the scene safer for yourself, other responders and the patients Tue, 23 Jan 2024 21:57:20 GMT /ems-products/co-screening/articles/5-tips-for-treating-possible-carbon-monoxide-poisoning-99WXYLgqXeIA4FBj/