911 and Dispatch
Explore our comprehensive collection of articles on 911 and Dispatch, designed to support the EMS workforce in optimizing emergency response. This directory covers essential topics such as call handling, communication protocols, and technology advancements in dispatch centers. Understanding the role of 911 and Dispatch in emergency services is crucial for effective operations. Additionally, you may find insights into related topics like EMS communication systems, which further enhance your team鈥檚 efficiency. Stay informed and improve your emergency response strategies with these valuable resources.
Optimizing resource management
Clinical, operational and legal solutions for high utilizers of the 911 system
Leveraging AI to reduce the burden on dispatchers
Kelly Hunter has worked for AMR for over 25 years and is unsure what he will do with his winnings
Kern County EMS to hold a job fair and resume 911 ad campaign to increase staffing and reduce response time
Agencies and government officials must evaluate performance expectations and funding to determine appropriate EMS delivery models
Prepared Live aims to give Oconee County dispatchers a better look at the situation they are sending first responders into
Crash detection technology automatically alerts 911 when a severe car crash is detected, but it鈥檚 frequently leading to false reports
Your agency should have a policy covering communication with Deaf and hard-of-hearing people; are you familiar with it?
The mix-up sparked a debate on best practices for responding to 911 calls when the address is in question
Aiden Carter called 911 and stayed with the injured driver until first responders arrived
The Right Care, Right Now program has triaged more than 62,000 low-acuity 911 calls
N.Y. agency recognizes telecommunicators as 鈥渇irst line of communication鈥�
Lexington 911 operators used a manual method during the computer-aided system failures, which caused delays
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers 鈥� the FIRST first responders
Madelene Smith鈥檚 suit says firefighters told her to drive her husband, Hugh Max Smith Jr., who later died after suffering a brain injury from a lack of oxygen
Other departments have show an interest in the Colorado Springs Fire Department鈥檚 multi-tiered response program
鈥淚 don鈥檛 see most adults do as well as [Aria Lamen] did,鈥� said Aurora 911 Dispatcher Tracie Whalen
鈥淔irst responders were sent to the wrong location, or were misinformed about the emergent situation, or were not dispatched,鈥� Helena Moreno said
This informative webinar will provide key information on how two public safety agencies (one police and one fire) funded comprehensive smartphone programs that provided issued devices to all personnel.
More states are adopting statewide NG911 plans and the use of text-to-911 continues to grow
鈥淧ublic safety is put at risk,鈥� said Ty Wooten, IAED director of government affairs
A new Las Cruces, New Mexico, program aims to better serve community members experiencing mental health emergencies
Despite long holds and dispatcher errors, a spokesperson said that in February, the district has been answering 90% of calls within 15 seconds
A back-to-basics review of communication center types and facility equipment, plus must-have dispatcher skills
Crews added more than 2,000 wireless network antennas and additional improvements in and around State Farm Stadium and the Phoenix metro area
Lessons from a bystander responder and co-survivor of SCA, Kristin Flanary 鈥� Lady Glaucomflecken, lifesaver, CPR champion and keynote extraordinaire
Captain Ashley Losch explains the endless coordination at play, identifies the biggest hurdles ahead, and even spills a little big game tea
The benefits of 5G are not limited to wireless phone use
The singer鈥檚 housekeeper and a man believed to be her ex-husband spoke with a dispatcher
Learn how MedStar made the jump to an on-demand subscription service that utilizes MIH/CP clinicians
MOST POPULAR
- Houston dispatcher sentenced for hanging up on thousands of callers
- Family awarded $3M after 911 failures allegedly led to 11-year-old鈥檚 death
- Philadelphia fire department reporting practices impacts response times
- Paramedic invents device to help first responders locate homes
- Communicating during an active shooter response